Surveying clinical trial participant satisfaction
نویسنده
چکیده
Methods Using a modified version of the SERVQUAL questionnaire, participants were asked to assign a score to each of 10 service quality factors (SQFs) on a 5 point Likert scale to indicate (i) how important they considered each SQF in relation to their attendance at the clinic & (ii) their actual experience that day. Participants were also invited to describe anything they found particularly satisfying or dissatisfying about attending the study clinic.
منابع مشابه
Assessment of clinical trial participant patient satisfaction: a call to action
BACKGROUND As patient satisfaction scores become increasingly relevant in today's health care market, we sought to evaluate satisfaction of the unique subset of patients enrolling in clinical trials in a research facility embedded within a community hospital system. METHODS We developed and deployed a patient satisfaction survey tailored to clinical trial patients who consented to and/or comp...
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